You are currently viewing Exploring Employee Experience – Part I

Exploring Employee Experience – Part I

Employee experience is being spoken of very widely now. I take some time to dwell about the concept – what constitutes employee experience and what can corporations to do to create a superlative employee experience.

I think enough has been written and discussed about the relevance of employee experience for creating employee Engagement. Concisely put, I look at employee experience measurement as a leading indicator of Employee Engagement measurement, which is more of a lagging indicator….. quite analogous to the concept of quality assurance and quality check.

However, going through management literature as well as several research papers, I have yet to find a definition or model of employee experience which can guide on how to create a superlative employee experience. 

This short article does not make tall claims of giving the solution but here are a few thoughts I would like to put forth. 

This is how the dictionary explains experience



practical contact with and observation of facts or events.

“he had learned his lesson by painful experience”

Similar words: involvement in, participation in, contact with, acquaintance with, exposure to, observation of, awareness of, familiarity with, conversance with, understanding of, impression of, insight into

an event or occurrence which leaves an impression on someone.

“audition day is an enjoyable experience for any seven-year old”


If one were to take the idea in the definition ahead, employee experience definitely is created through his / her interactions with people and processes. Employee experience thus has two areas and four main touch points.

       I.            The Job experience

a)    The Job (which would include the customer)

b)    The manager 

     II.            The Personal experience

a)        With Colleagues

b) Organizational processes & resources (from physical resources like the chair, AC to the likes of Rewards, Performance Management)

And all of these components get influenced by the purpose of the organization, its leadership and the culture within the organization

Any thoughts ?

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