An effective method for developing values is “Story Telling”. Stories
can be used to persuade, motivate and inspire in ways that cold facts, bullet
points and directives can’t.
“Culture eats strategy for breakfast” so said Peter
Drucker
and Edgar Schein divided
an organization’s culture into three distinct levels: artifacts, values, and
assumptions.
A clear set of values communicated
to employees what the organization stands for. It guides them how to go about
working. Employees who understand the values of the company would seldom make
wrong decisions not in keeping with the company culture.
However, developing values
are easier said than done.
Organizations induct
employees to their values by walking them through the vision, core values and
the <name of the company> Way. Giving people facts as a method of
influence can be a waste of time because facts are neutral until human beings
add their own meaning to those facts. Human beings make their decisions based
on what the facts mean to them, not on the facts themselves.
In contrast to all other
methods, one effective method for developing values is “Story Telling”. Stories
can be used to persuade, motivate and inspire in ways with cold facts, bullet
points and directives can’t.
From my experience I have
seen stories which are absolutely outside of the work context work the best –
these could be folk tales, Akbar Birbal or Tenali Raman tales, tales from our
mythology, Zen stories …….wherever.
A good story influences
people to reach the same conclusion that you have reached but through their
personal interpretation and experience. And needless to say every person values
his / her personal conclusions more than anyone else’s.
And once people turn “the
story” to “their story” the impact is indelible. Then if you share facts after the story has been absorbed, your
facts slide into new slots in your listeners’ brains. Purpose achieved?!
The Culture guru Edgar
Schein said “Culture
is a product of Social learning”.
Use stories to build
values, build culture. You will be surprised with the impact of the influence
that they can have.